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Frequently asked Questions

Is Viking Hotel Waterford reception open 24 hours a day?

Yes, the Viking Hotel Waterford reception is opened 24 hours a day.

Check-In time is at 3.00PM.

Yes, subject to availability.

Check-Out time is at 12.00PM.

Yes, subject to availability, on request only with extra charge applicable.

Yes, we offer wake-up calls.

Yes, subject to availability with extra charge applicable

Yes, once prearranged with the team we can arrange amenities to be placed in your room. 

Our accommodation team service rooms between 9.00am- 2.00pm.

Yes, we can hold luggage behind reception (the hotel does not take any responsibility).

No, but we can contact the local launderette on your behalf. All charges will be paid directly to the launderette.

Wooden Pestle Restaurant provides breakfast, lunch, dinner and beverages. There are also vending machines located on the 2nd and 3rd floor.

No, we do not provide 24-hour services at the Viking Hotel Waterford.

International adaptors are available in the vending machine.

No, we do not offer currency exchange.

No, but we have a wide range of brochures available in the hotel promoting local sightseeing attractions.

We don’t have any guest printing access, however, we can print boarding passes at reception – just let our team know.

We can offer a later check out or we extend your stay.*

We are also happy to store your luggage for the day if you are exploring Waterford during the day.

*Additional fees apply and subject to availability. 

We have plenty of options to ensure you enjoy a comfortable stay. Learn more about our options and amenities here.

Unfortunately, we can not accommodate your furry friends. 

In accordance with Irish law, Guide Dogs and Assistance Dogs are permitted entry and are warmly welcomed.

Yes, complimentary WI-FI is available at the Viking Hotel Waterford.

We provide Wi-Fi at the Viking Hotel Waterford.

Yes, we provide lifts at the Viking Hotel Waterford.

Our reception area and the Wooden Pestle Restaurant & Bar have air-conditioning.

Bedrooms do not have air-conditioning.

Yes, we sell gift vouchers for the Viking Hotel Waterford.

Viking Hotel Waterford is a non-smoking establishment.

Failure to adhere to this policy will result in €150 being deducted from your credit/debit card.

Yes, the Viking Hotel has a large free car park facility onsite.

Nearby you can hire a car at: Hertz Car Hire 1.30m, Enterprise Car & Van Hire – Waterford 400m.

Our car park is located to the rear and front of the hotel.

Yes, all rooms are supplied with toiletries including shower gel/shampoo/soap/toilet roll.

Bathrooms have both baths and showers.

We do also have rooms with accessible walk-in showers (please let us know in advance of arrival if required). 

Contact reception for assistance and we will do our very best to help you.

Directly with the hotel by phone or via this website.

All rates/dates have different pricing schedules and are subject to availability. Contact us at the hotel for the best rate available.

This will depend on the room package you have purchased.

We have packages that do include breakfast, but also offer room only rates.

Yes, our room prices include VAT.

We take all credit cards – Visa, Visa-Electron, MasterCard & Amex.

No, there are no direct booking fees for Viking Hotel Waterford.

We accept cash, credit and debit cards.

Please note when paying in cash a valid credit card is required to secure the booking

Yes, booking on our hotel website is secure.

Best to contact the hotel directly for the best rate guaranteed.

Contact the hotel and we can send that on to you immediately.

Please call or email the hotel and send a request for your invoice.

Providing you booked in your name and not on behalf of anyone else we can issue you one. This is due to GDPR regulations.

Yes, we do need written confirmation of all parties arriving to the hotel.

You must be strictly over 18 in order to book and stay in the hotel. You must provide ID (Valid Passport or Driving License) on check in and a valid credit card must also be provided on arrival.

Secure deposit for accommodation would be dependent on size and nature of the booking.

Contact the hotel and we can re-issue you with your confirmation number.

If the booking was made directly through our website then we can amend the booking via the phone or email.

If your booking was made via third party website you must contact them directly.

Guests can cancel for free 24 hours prior to your arrival if booked directly through the hotel’s website or directly on the phone.

If cancellation is less than 24 hours, payment for one night will be taken from the card with which the reservation was made. Most third-party website policy is that guests can cancel free of charge until 2 days before arrival. The guest will be charged the cost of the first night if they cancel in the 2 days before arrival.

By calling the hotel directly or using the booking site where the reservation was made.

In case of a “no-show” a payment for one night will be taken from the card with which the reservation was made.

Yes, children are welcomed at the Viking Hotel Waterford.

Yes, we provide family rooms at the Viking Hotel.

Yes, we provide enhancements to your family rooms.

Please get in touch before arrival if you have any specific requirements, and we will be our very best to accommodate you. 

Yes, we do have family offers.

Unfortunately, no, we do not provide babysitting services at the Viking Hotel Waterford.

Yes, our children’s menu is available at the Wooden Pestle.

Yes, there are baby-changing facilities in the public restrooms.

Yes, the hotel has double and twin accessible rooms.

Please let us know prior to arrival if required. 

Yes, they are located close to the main door of the hotel.

Yes, we have a step-free entrance.

Yes, we have automated doors at the main entrance.

Yes, our entrance is wide enough for a wheelchair to enter the Viking Hotel.

Guide dogs are welcome to the hotel.

Yes, it’s located in the restaurant/bar.

Yes, our accessible rooms have walk-in showers.

Yes, we have a wheelchair accessible lift.

Yes, the Wooden Pestle Restaurant & Bar.

Monday to Thursday the bar is opened from 12.30pm to 11.30pm, on Friday/Saturday from 12.30pm to 12.30am, on Sunday the bar is opened 12.30pm to 11.00pm

Yes, up to 9pm with supervision of parents/guardians.

Yes, it’s advisable to reserve a table for dinner to ensure there will be one available for you.

Weekdays from 7am to 10.30am, weekends and bank holiday Mondays from 8am to 10.30am.

No, Room Service is not available in the hotel.

The Wooden Pestle Restaurant serves full Irish Breakfast and continental options, lunch with carvery specials and evening a la carte menu.

Yes, it is best we know any special dietary requirements of our guests in advance so that our chefs are informed.

Yes, you can if you have provided a valid credit card on arrival for extras to be charged to your room.

Best to contact the hotel directly who will be able to tell you of anything available.

Yes, we have 5 meeting rooms available.

Our meeting rooms can accommodate between 2-80 people.

Equipment provided includes:

  • Projector
  • Screen
  • Flipchart
  • Pens
  • Paper
  • Lectern
  • Laptop connection to projector

Yes, we have a wide range of meeting refreshment packages available to cater for your morning/lunch and afternoon break.

Contact us directly at the hotel discuss your requirements.

Yes, we have very competitive rates available contact the hotel direct for the best rate guaranteed.

Cork Road, Waterford, X91 Y657

The hotel is approximately 4km from the city centre.

Intercity Waterford Bus (W1) brings you to the closest bus stop location about 5 minute walk from the hotel.

Waterford Retail Park is located just across from the hotel.

A mere 2 minute drive or 8 minute walk.

Local attractions include: The Greenway, House of Waterford Crystal, The Viking Triangle, Mount Congreve House & Gardens, Suir Valley Railway.

Yes, the surrounding areas of Viking Hotel Waterford are safe.

Yes, there’s a free car park to the rear and front of the hotel.

No. However, parking is subject to availability.

Unfortunately there are no alternative car parking options near the hotel. We have ample car parking at the Viking Hotel Waterford which is complimentary for our hotel and conference guests.

All located in the city centre, about 4km from the hotel: Medieval Museum, Bishop’s Palace, The Viking Triangle, Reginald’s Tower, House of Waterford Crystal, Waterford Treasure, Curraghmore House and Gardens, Mount Congreve Estate, King of the Vikings Virtual Reality Experience and The Greenway. Other popular attractions include The Copper Coast Geopark and Ardmore Cliff Walk and Monastery.

There are many restaurants located within the city centre approximately 4km from the hotel.

Waterford Airport is located 12km from the hotel.

Waterford Airport is located 12km from the hotel.

No, we do not provide a shuttle service from the hotel to the airport.

However, our team are on hand to assist if you need to book a taxi.

Follow Outer Ring Road/R710 and R708, keep straight through the roundabouts, at the 5th roundabout take the 3rd exit onto R708.

Unfortunately, there are no direct public transport links available to get to Waterford Airport. However, a taxi company can be used to get to the airport.

We adhere to all GDPR regulations in the hotel, all guest information guidelines are followed. See our policy. 

Our restaurant is open 7 days from 12:30pm to 9pm.

Breakfast is served:

Monday to Friday from 7am to 10:30am
Saturday, Sunday and Bank Holiday Mondays from 8am to 10.30am

Yes – we provide secure on-site bike storage for all hotel guests at no extra cost. 

Absolutely. You’re welcome to bring your own bike, and we’ll make sure it’s stored safely during your stay.