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Viking Hotel Guest Information

Guest Directory

Table of Contents

Accommodation Services: 

See Housekeeping

Adaptors & Transformers:

In Ireland the normal electric current is 220/240 volts. As a result, 110/115 volt
appliances require a voltage transformer. These are available at Reception. You will
also be able to use some devices in the adaptor located adjacent to the mirror in your
bathroom such as razors or chargers.

Assistant Manager:

A Duty Manager is available for assistance, please Dial “0”.


Baby cots

Travel cots are available at the hotel subject to availability. If you require a cot contact
reception and we will be pleased to assist you if possible.

Blankets & Pillows

If you require extra pillows or blankets please contact reception or ask a member of

Bath Mat

A towel bath mat is provided and should be used in the interest of your safety.


Traditional Irish Breakfast is served in our restaurant each morning. Due to Covid 19
restrictions, there will be limited table space, it is advisable to book which can be done
through Reception or on our Website. Packed Takeaway Breakfast is available, please
contact Reception to Pre Book.

Breakfast times:
Weekdays 7.00am – 10.30am
Saturday and Sunday 8.00am – 11.00am
(Appropriate clothing must be worn at all times)


The Wooden Pestle
Advisable to book, please contact reception or book on our website.

Hours of service for alcoholic beverages:
Monday – Thursday 11.00am – 11.30pm
Friday – Saturday 11.30am – 12.30am
Sunday 12.30pm – 11.30pm
(Only food purchased in the hotel can be consumed in the Bar/Lobby area)

Carvery Lunch (Table Service)
Monday – Friday 12.30pm – 3.00pm
Sunday 12.30pm – 4.00pm
Advisable to book, please contact reception or book on our website.

Bar Food Available
Monday – Sunday 12.30pm – 9.00pm
Saturday 12.30pm- 9.00pm


Car Rental

Please contact Reception to make arrangements. Dial “0”

Check In

Check In time is after 3.00pm

Check Out

Check Out time is before 12.00 noon, but can be extended by prior arrangement
subject to availability. If no arrangement has been agreed the Hotel reserves the right
to charge a supplement to your bill.


For details of what is showing at the local cinema please contact Reception by dialling

Chemist / Pharmacy

Please contact Reception desk for the location of the nearest chemist and hours of

Credit Cards

We accept all major credit cards.

Church Services

Waterford Churches Mass Times

Cathedral (Trinity Within) (Church of Ireland)
Weekend Masses: 8.30am, 10.00am
Holyday Masses: 10.00am

St. Patrick’s
Polish Mass: Sunday 7.00pm

Franciscan Friary
Weekend Masses: 10.15 am, 12.15 pm
Holyday Masses: (V) 7.30 pm, 10.15 am, 12.15 pm, 1.05 pm

Dominican Priory
Weekend Masses: (V) 7.00 pm, 7.00 am, 11.00 am, 7.00 pm
Holyday Masses: (V) 7.00 pm, 7.00 am, 11.00 am, 7.00 pm

Ballybricken (Trinity Without)
Weekend Masses: (V) 7.30 pm, 9.00am, 11.30am
Holyday Masses: (V) 7.30pm, 10.00am, 11.30am

Holy Family
Weekend Masses: (V) 7.15 pm, 9.30 am, 11.00 am
Holyday Masses: (V) 7.15 pm, 9.30 am, 11.00am

Sacred Heart
Weekend Masses: (V) 7.00pm, 10.00am, 11.15am, 12.30 pm
Holyday Masses: (V) 7.00pm, 10.00am, 7.00pm

St. John’s
Weekend Masses: (V) 6.15 pm, 9.00 am, 12.00 noon
Holyday Masses: (V) 6.15 pm, 10.00 am
St Patrick’s Hospital: 10.00 am (Sunday)
Polish Mass: 10.15am (Sunday)

St. Joseph & Benildus & St. Mary’s
Weekend Masses: (V) 6.30 pm, 9.30 am, 11.15 am, 12.30 pm
Holyday Masses: (V) 6.30 pm, 9.30 am, 11.15 am, 6.30 pm
St Mary’s Church, Ballygunner
Weekend Masses: (V) 7.00 pm, 11.00 am, 5.30 pm
Holyday Masses: (V) 7.00 pm, 11.00 am

St. Paul’s
Weekend Masses: (V) 6.00 pm, 8.30 am, 11.30am
Holyday Masses: (V) 6.00pm, 8.30 am, 7.30 pm

St. Saviour’s
Weekend Masses: (V) 7.30 pm, 9.00 am, 11.00 am, 5.30 pm
Holyday Masses: 9.00 am, 7.30pm

Butlerstown Church
Sunday 10am Please ask our reception team for directions to the churches or to point them out to you on the map available at reception.



Please contact Reception and one of our staff member will assist you in making an


Please contact Reception, and one of our staff members will assist you contacting the
Doctor or making an appointment.

Do Not Disturb

If you do not wish to be disturbed, please hang the relevant sign (Which is hanging
on the inside of your door) outside your room. The reverse of this door hanger
provides you with a sign to let accommodation services know that your room is ready
for us to clean.



The Electrical voltage in Ireland is 220/240 volts.


Fire Safety

Please read the fire notices and escape plan on the back of your bedroom door, also
please take a moment to check the ‘Emergency Information’ section in the Directory.


Flowers can be arranged, upon request, for all occasions through Reception, just dial


Guest Relations

Should you have any queries, requests or require any assistance, please contact the
Manager on Duty who will be delighted to assist you. Please dial “0”.



If you require any additional items, such as, extra pillows, irons and ironing board
please dial 0 for Reception

Hair Dryers

All guestrooms are equipped with a hairdryer, which is located in the top drawer of
your dressing table.



Please see our display cabinet at reception alternatively see the local information
supplied in your room.


Irons and boards are available. Please call reception by dialling “0” should you require

Internet/Wifi Access

You can access the internet through Viking Residence, no password. This service
is provided free of charge.



For your safety and security, the hotel has installed an electronic locking system on
all bedrooms doors. In the interest of security please do not write your room number
on the key card. Please return the key card when checking out of the hotel.



On the day of departure, we will be happy to store items should you wish to take an



Letters can be sent from Reception.

Messages and Telephone Calls

Unless instructed otherwise, all telephone calls will be put through to your room. Any
messages taken at reception will be delivered to your room promptly in an envelope
and we will record the date and time that we received the message on your behalf.

Morning Calls

Can be arranged directly with reception by dialing “0”


Dial “0” to notify us of any items that require attention.


Night Porter

Should you need assistance between the hours of 11.00pm and 7am please contact
the Night Porter by dialing “0”.



Ample parking space is available at the hotel. Please do not leave valuables on display
in the car and ensure your car is locked. We cannot take responsibility for cars in the
car park.

Payments of Accounts

We accept cash or all major credit cards.


We at the Viking Hotel do not accept any pets under any circumstances, unless it is a
guide dog.


Can be arranged through Reception.



The Wooden Pestle Advisable to book, please contact reception or book on our website.

Breakfast opening times:
Monday – Friday 7.00am – 10.30am
Saturday, Sunday & Bank Holidays 8.00am – 11.00am

Room Reservations

Dial “0” if you wish to extend your stay or to confirm future reservations or to make
additional bookings.



You can find paper and envelopes in the back of this folder. If you require further
supplies, please dial “0”.



For an outside line, dial 9 followed by the number you wish to call. Calls are charged
individual rates.



Can be arranged with reception directly by dialling “0”.



Emergency Information

Fire and Safety Information

The safety of our guests is of immense importance to us. Please take a few moments to
familiarise yourself with the emergency procedure as outlined below:

Fire Alarm Test:

The fire alarms will be sounded at 11.00 am every Monday in order to test the hotel’s fire
system. Our hotel conducts periodic fire drills for the safety of employees and guests alike.
Should a fire drill be scheduled during your stay, you will be informed of this at check – in.
On these occasions only, no action is required.

At all other times when the fire alarm sounds continuously, please evacuate your
room immediately via your nearest fire exit.

In Case of Fire:

Do not open the windows. In all rooms you will find a fire evacuation plan posted on the
back of the entrance door. Please familiarise your self with the exact location of your room as well as the way to the nearest fire exit.

Our hotel is equipped with smoke detectors and fire extinguishers for your safety. Should you detect a fire, please activate the nearest break glass unit and contact reception by
dialing “0” then move immediately to the nearest exit.

Should the fire alarm sound, please exercise care before leaving the guest room door to see if it is hot to the touch. If it is, do not open it and immediately contact reception by dialing “0”. When leaving the room in case of emergency, please do so quickly and calmly and do not carry belongings or property likely to slow you down or cause obstruction to others.

Do Not Use the Lift. Please use the nearest fire escape stairs.

Please proceed to the hotel’s fire assembly point which is located outside in the car park.
Identify yourself to the member of staff on duty giving your name and room number.

Do Not Re-Enter the building until a member of staff or a Fire Marshall confirms that it is
safe to do so.

Disabled guests who feel that they may need assistance in the unlikely event of an
emergency should notify reception of their need when they check in. We have also placed a “Hard of Hearing” door hanger on your bedroom door. If this is displayed, your room will be checked on by a member of staff or Fire Marshall to ensure you have safely evacuated.

In the event of any emergency please contact reception by dialing “0”.


Hotel and Guest Security


The hotel reception is open 24 hours a day. However, for security reasons the main doors are locked after midnight. If you think you will be out after closing time please advise reception and we will explain how to gain access.


If you suffer from any allergies, please in form the manager on duty so that we can make
any necessary arrangements on your behalf to assist in the comfort of your stay.

Car Park

The hotel does not accept liability for any vehicles left in the hotel car park. Please ensure
that you do not leave any valuables in your car. Cars are parked at their owner’s risk.


We have CCTV in operation in this hotel for the safety of our guests and staff members.


The comfort, safety and security of all our guests is a primary concern. Please do not leave minors (Under the age of 16) unattended in the hotel as the responsibility for our “junior” guests lie with the parents and guardians. If you have a young guest with you, your cooperation is requested in ensuring that they are supervised and under your control at all

Doors & Windows

Please be aware of all the doors and windows in your guest room. Although each of them is
fitted with a double point safety locking mechanism, they all have the capacity to be opened fully. If you have young children staying with you, please ensure that the windows and doors are kept closed, or that supervision in exercised while windows and doors are open.

Room Security

For your personal security, there is a spy hole on the entrance door to your room. The doors are also fitted with a double locking mechanism and a security latch.

Safety Deposit Boxes

Please enquire at reception if you wish for us to care for personal items on your behalf.


What to do when visiting Waterford:

House of Waterford Crystal Visitor Centre and Factory

Since 1783 Waterford Crystal has been producing what is arguably the world’s most
beautiful crystal. A trip to Waterford Crystal provides a truly fantastic day out. The
factory tour is definitely a must-see whilst you can also indulge in a little retail therapy
in the world’s largest display of Waterford Crystal. More than beautiful crystal, 
Waterford Crystal exudes a colourful heritage of craft, of people and quality.
House of Waterford Crystal
tel: +353 (0) 51 317 000

Waterford Museum of Treasures

Three magnificent museums chronicling over one thousand years of history from:

Reginald’s Tower

Reginald’s Tower is Waterford’s best known landmark and is the oldest civic urban structure in Ireland. It was erected by and takes its name from Reginal Maclvor, Danish Govener of Waterford in 1003 A.D. It has been used as a fortress, a prison, a military stores depot, a mint, and an air raid shelter. Presently, it houses the City’s civic and maritime museum.

Bishop’s Palace
The Bishop’s Palace charts the history of Waterford from 1700 to 1970 and gives a wonderful insight into the history of what was up to the 1750s, Ireland’s second city. Waterford city boasts the finest collection of 18th century architecture of any city in Ireland outside of Dublin and its great legacy from the period is its elegant
silverware and, of course, fine glassmaking. Visitors to the Bishop’s Palace will see the oldest piece of Waterford Crystal in the world – a decanter made in the 1780’s

Medieval Museum 
Opened since 2012, this new museum traces the city’s rich medieval past and covers all the steamy and stinky details of local life until 1700. It’s located in the renovated
12th century Undercrofts. The star attraction is the magnificent 1372 4m-long Great Charter Roll which shows portraits of five medieval kings of England.
Waterford Museum of Treasures
tel: +353 (0) 51 304 220

Mount Congreve Gardens

Words can only convey a small impression of what Mount Congreve has to offer. To
get a full appreciation of what has been achieved here in such a short time by Mr
Ambrose Congreve, one has to visit the garden as the seasons unfold. The gardens at Mount Congreve, Waterford, consist of around seventy acres of
intensively planted woodland garden and a four acre walled garden. The owner, the late Mr Ambrose Congreve, was inspired by Mr Lionel de Rothschild’s exceptional garden at Exbury in Hampshire, England. It was here that his interest in gardening was nurtured and he became infected with a passion and enthusiasm for plants such as Rhododendrons, Magnolias, Camellias and indeed many other floras from every continent in the world.
Mount Congreve Gardens
Tel: +353 (0)51 384 115

Theatre Royal Waterford

The historical Theatre Royal showcases a dynamic programme of theatre, musictheatre, dance and other live performances for the people of Waterford and the South East including work of professional artists, in-house professional productions and
community-based productions. The Theatre Royal carries a year round programme of
events and is the location of the International Light opera Festival each May. 
Theatre Royal Waterford
tel: +353 (0) 51 874 402

Waterford Municipal Art Gallery

Built in the early 19th century, this late Victorian church built in gothic revival style
was originally home to the Waterford Methodists until 1973. It has now been adapted
for use as the Municipal Art Gallery. The building provides a permanent home for the
Municipal Art Collection and houses a fascinating collection of works, including pieces
from renowned Irish artists such as Jack B Yeats, Charles Lamb and Louis Le Brocquy.
Waterford Municipal Art Gallery
tel: +353 (0) 51 860 856

Garter Lane Arts Centre

Theatre, dance, comedy, music, film, literature, visual art and children’s art, there is
an exciting year-round programme at Garter Lane Arts Centre in the heart of
Waterford city. It presents the best of national and international arts activity and runs regular children’s workshops on Saturday mornings. A bi-monthly calendar of events
is available from the box office.
Garter Lane Arts Centre
tel: +353 (0) 51 85 038

Kilcohan Park Greyhound Stadium

Kilcohan Park is Waterford’s premier night time entertainment venue. The
atmosphere, the food, the flutter and of course top class racing ensure a great night
out. There are 3 lively bars where you can enjoy the best of racing with panoramic
views of the track. An exhilarating atmosphere permeates the stadium and promises
an experience that will be remembered for all the right reasons. The fun continues
long after the racing finishes with either live music or karaoke on Friday & Saturday
nights until Midnight.
Kilcohan Park Greyhound
tel: +353 (0) 51 874 531

Waterford & Tramore Racecourse

Tramore Races have been providing exciting entertainment for racing fans in South East Ireland for more than 200 years. The 80 acre venue now boasts totally up-graded
facilities with three car parks, two stands and all tarmac enclosures. The 4 day festival
in August is still the highlight of the summer season in Waterford when over 25,000
people enjoy the festival atmosphere in the town.
Waterford & Tramore Racecourse
tel: +353 (0) 51 381 425

Copper Coast Geopark

Waterford’s Copper Coast comprises some 25 kilometres of spectacular coastline,
beaches and coves and is enclosed by rocky headlands from Tramore to Dungarvan.
Anybody who not only enjoys beautiful scenery but would like to understand
something about its origin must visit the Copper Coast. It took more than 460 million
years to create the Copper Coast so take your time to visit and explore it.
Copper Coast Geopark
tel: +353 (0) 51 292 828

Lismore Heritage Town

Lismore is one of the most historic towns in Waterford. The name Lismore comes from
two words, Lis meaning Fort and Mor meaning big. Its meaning is derived from the
round hill or great Irish fort to the east of the town. The two chief points of interest
in Lismore are St.Carthages Cathedral and Lismore Castle. Lismore Heritage Centre
has an award winning audio visual display of Lismore history which takes you on an
enthralling journey through time, starting with the arrival of St. Carthage in 636 and
bringing you right up to the present.
Lismore Heritage Centre
tel: +353 (0) 58 549 75

Waterford & Suir Valley Railway

Experience the beauty of the Suir Valley from a period carriage as you take in the
panoramic views of the river,and rolling farmland of Waterford and across the river
to County Kilkenny. The track runs mostly along the picturesque banks of the River
Suir offering views of the world famous Mount Congreve Gardens. This is an area
rich in history and only accessible by train.
The rolling stock includes a restored Simplex Locomotive, which had an arduous
working life in the peat industry in the North of England and Scotland. It was also
used in excavating the Channel Tunnel. It now pulls two partially open carriages
travelling at 15km per hour and can accommodate up to 90 passengers. The journey
time is approximately 50 minutes.
Waterford & Suir Valley Railway
tel: + 353 51 384058 (Station)